briskvault Order & Shipping Policy

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At briskvault, every order of grocery and kitchen essentials is handled with diligence and attention to detail. The shipping terms below are written to give you a clear, complete picture of what happens between checkout and the moment your package reaches your door.

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Order Processing & Dispatch

• Standard Non-Perishable Orders: Orders of shelf-stable goods are prepared and released to our carriers within 1–2 business days (Monday through Friday, excluding federal holidays).
• Order Cut-Off Time: Orders submitted before 2:00 PM EST on a business day (Monday through Friday) are generally handled the same day. Orders submitted after 2:00 PM EST, or at any time over the weekend, are handled on the next business day.
• Perishable Goods Handling: Items that require temperature control are sealed in insulated, cold-chain packaging and shipped Monday through Thursday only, so they are not left in transit over the weekend.

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Domestic Shipping Rates & Delivery Estimates (United States)

Every shipping charge and delivery estimate is calculated and shown at checkout before you submit your order.

Shipping Method	Estimated Transit Time	Shipping Cost	Notes / Eligibility
Standard Shipping	7–12 business days	$5.99 USD	Standard ground service for all domestic orders.
Free Standard Shipping	7–12 business days	FREE ($0.00 USD)	Applied automatically to standard orders over $50.00 USD.
Expedited Shipping	2–3 business days	$14.99 USD	Priority handling for faster delivery.
Overnight Shipping	Next business day	$29.99 USD	Express next-day delivery (order cut-off 2:00 PM EST).

Please note: Delivery estimates begin once your order has left our facility. Transit times may run slightly longer during peak holiday periods or severe weather events.

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International Shipping

briskvault also ships to Canada, the United Kingdom, Australia, and selected European Union countries.

• Estimated Transit Time: 7–14 business days after dispatch.
• Customs, Duties & Taxes: International shipments may be subject to import duties, value-added taxes (VAT), or customs handling charges assessed when the package reaches the destination country. These charges are set by your local customs authority and are the recipient's responsibility.

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Order Tracking & Delivery Confirmation

After your order ships, we send an automated confirmation email with a direct tracking link and carrier information.

If tracking updates have not appeared, or you have not received a tracking number within 3 business days of your order confirmation, please contact our support team with your order number.

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Order Modifications & Address Changes

Because our fulfillment process begins soon after an order is placed, please act quickly if something needs to change.

• To update a shipping address or adjust an order, contact us within 1 hour of placing it at [email protected].
• We will make every reasonable effort to honor change requests, but once an order has been transferred to the shipping carrier, the delivery address can no longer be altered.

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Damaged, Lost, or Compromised Shipments

We take responsibility for getting every order to you in proper condition:

• Perishable Items: If a perishable item arrives compromised, spoiled, or damaged as a result of shipping delays, notify us within 48 hours of delivery and include photos; we will issue a full refund or send a free replacement right away.
• Lost or Damaged Packages: If tracking shows delivery but the package has not arrived, or if items arrive damaged, please contact us within 7 days of delivery.

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Contact Us & Merchant Information

For questions about your shipment, available shipping options, or order status, our team is ready to help:

• Official Business Name: briskvault
• Customer Support Email: [email protected]
• Customer Support Phone: 19548051162
• Physical Business Address: 13956 SW 41ST ST, Fort Lauderdale, FL 33330, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST